Susan Ivorchuck- Divisional Operations Manager, Westburne Ontario

How did Westburne cross your career path?

Shortly after graduating from Carleton with a BA, Economics in ‘98 I accepted a position with a small independent distributor to gain work experience. Through networking, I found Westburne. My first position was Operations Clerk, followed by Branch Operations Manager and Regional Operations Manager, to my current role as Divisional Operations Manager for Westburne Ontario.

What do you enjoy most about your role at Westburne?

The ability to assist other employees in their career success, along with improving processes for the efficiency of the business is what I enjoy most.

In your experience, what differentiates Westburne from other organizations?

The sense of community within the Westburne family is the biggest differentiator. Having my co-workers’ support and encouragement throughout the years has made the difference for me.

What has Westburne done for your career path and personal growth?

I am very grateful for opportunities to be part of special project teams that enhance our customer service

What is your best memory from your time at Westburne?

My best memory is receiving Westburne’s support to organize a Christmas hamper for a co-worker with terminal cancer to allow him to celebrate his last holiday with his only son.

 In your opinion, what is the recipe for success at Westburne?

Being willing to learn all avenues of the business, and wanting to be a valued contributor through hard work and determination are the secrets of success at Westburne.

Tell me something your co-workers would be surprised to learn about you.

In my youth, I used to dance competitively (and I actually won a few competitions!).

Thinking beyond your day job, what are you passionate about?

Travel! I really enjoy exploring other cultures and visiting historic sites.

What is something you’d like to learn, or are in the process of learning?

I am always open to learning anything that will expand my knowledge or improve my efficiency.

Tell me about an event or person that has changed your day-to-day life for the better?

My Westburne hiring manager changed my life for the better because of his support in allowing me to expand my knowledge of the business. If it wasn’t for his mentoring and allowing me the opportunity to make decisions, I would not be where I am today in my career at Westburne.

What are your professional and personal resolutions for the upcoming year?

2016 has proven to be a challenging year for my Operations team. One long-term team member retired, and another team member accepted a great new opportunity within the organization. I plan to work closely and build the existing team for further operational excellence.

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